Delivery Terms

We currently deliver to addresses within Estonia only. We do not offer international shipping at this time. If you attempt to place an order with a delivery address outside Estonia, the checkout will not allow it.

We aim to expand delivery to Latvia and Lithuania in the future. Sign up to our newsletter to be notified when this becomes available.

We offer three delivery options at checkout. You choose which carrier and method suits you best; the available options depend on the size and weight of your order.

The carrier and delivery method you select at checkout is binding once your order is confirmed. If your preferred option is unavailable for your address or order size, you will be notified at checkout before payment.

In-stock items

Orders placed on a Monday to Friday before 13:00 (Estonian time) for in-stock products are dispatched the same day.

Orders placed after 13:00 on a weekday, or at any time on a Saturday, Sunday, or Estonian public holiday, are dispatched on the next business day.

Remote warehouse items

Some products are stocked at our supplier warehouse rather than our own fulfilment location. These items are clearly marked on the product page. Dispatch typically takes 2–5 business days from the date of your order as we retrieve the item from the remote warehouse.

The estimated dispatch window for remote warehouse items is shown on the product page and confirmed in your order confirmation email. If the expected dispatch date changes, we will notify you by email as soon as possible and offer you the option to wait, switch to an alternative product, or cancel your order for a full refund.

Mixed orders

If your order contains both in-stock and remote warehouse items, we will dispatch the entire order together once all items are ready, unless you contact us to request a split shipment. A split shipment may result in separate delivery charges where applicable.

Once your order has been dispatched, estimated delivery times within Estonia are:

• Omniva pickup point: typically 2–3 business days after dispatch
• Omniva home delivery: typically 2–3 business days after dispatch

These are estimates provided by the carriers and are not guaranteed. During busy periods, delivery may take slightly longer. We are not liable for carrier delays outside our control, but we will always help you track and resolve any delivery issues.

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel with the relevant carrier.

Delivery costs are calculated at checkout and shown clearly before you confirm payment:

• Omniva pickup point: free for orders over €100. For orders below €100, the cost depends on the total shipment weight:
  • Up to 2 kg: €2.99
  • Up to 5 kg: €3.99
  • Up to 10 kg: €4.99
  • Up to 20 kg: €5.99
• Omniva home delivery: €6.99 flat rate

The exact Omniva cost is calculated automatically based on product weights and shown clearly at checkout before you confirm payment. No other surcharges apply.

The risk of accidental damage or loss of your order passes to you at the moment the goods are physically delivered to you, either when you collect from a parcel machine, or when a courier hands the parcel to you or a person you have designated at your delivery address.

Until that moment, the goods are at our risk. If a parcel is lost or damaged in transit before delivery is completed, we are responsible for resolving this (see §7).

Ownership (title) of the goods transfers to you upon our receipt of full payment, which in practice occurs before dispatch.

Lost parcels

If your tracking information shows no movement for an unusual period, or if the carrier confirms the parcel is lost, please contact us at hello@klarq.ee as soon as possible. We will open an investigation with the carrier on your behalf.

If the parcel is confirmed lost, we will offer you a replacement shipment of the same product (subject to availability) or a full refund of the order value including any delivery charges paid. You choose which remedy you prefer. We will not ask you to pursue the carrier directly.

Damaged parcels

If your parcel arrives visibly damaged, please:

We will assess the damage and arrange a repair, replacement, or refund as appropriate. Your statutory rights under our Warranty Terms also apply to goods damaged in transit.

Parcel machine: uncollected parcels

Once your parcel is placed in a parcel machine, you will receive a notification from the carrier with a pickup code and the collection deadline. Carriers typically hold parcels for 7 calendar days. Please check the carrier's notification for the exact deadline applicable to your parcel.

If you do not collect your parcel within the carrier's holding period, it will be returned to us. In this case:

• We will notify you by email that your parcel has been returned;
• We will refund the product value to your original payment method, minus the original delivery charge, which is non-refundable as the delivery service was fulfilled;
• If you wish to receive the order again, you will need to place a new order and pay for delivery again.

Home delivery: failed delivery attempts

If a home delivery attempt fails because no one is available at the address, the carrier will typically leave a notification and attempt redelivery or hold the parcel at a local depot according to their standard procedures. Please monitor your tracking link and the carrier's notifications.

If the parcel is ultimately returned to us after failed delivery attempts, the same policy as uncollected parcel machine deliveries applies: we will refund the product value minus the delivery charge, and you will need to place a new order.

If you need to change your delivery address or method after placing an order, please contact us immediately at hello@klarq.ee. We can amend delivery details only before the order is dispatched. Once dispatched, we are unable to redirect parcels and you will need to contact the carrier directly using your tracking number.

Estimated delivery timeframes are provided by the carriers and are not guaranteed. We are not liable for delays caused by circumstances outside our reasonable control, including carrier operational issues, extreme weather, strikes, or other force majeure events. In such cases, we will do our best to keep you informed and work with the carrier to resolve the delay as quickly as possible.